Ecommerce Invoice Template

Ecommerce invoices should be easy to match to an online order and useful for customer records.

Order identification

• Order number
• Sales channel (website, marketplace)
• Ship-to address
• Tracking number (optional)

Itemized products

• Product name/variant
• Quantity and unit price
• Line totals

Shipping and fulfillment

• Shipping fee (standard or expedited)
• Fulfillment/handling fee (if used)
• Packaging or gift wrap (if applicable)
• Insurance/signature service (optional)

Totals

• Subtotal, sales tax, total due
• Payment terms and customer support instructions

Clear product itemization helps customers verify orders and reduces disputes.

Best practices

• Include product names and variants (size, color, SKU if needed)
• Keep quantities and unit pricing clear
• Use consistent naming that matches your storefront

If you sell bundles, list the bundle name clearly (and optionally note included items in a separate document if needed).

Ecommerce invoices often include logistics charges. Separating them from product costs makes invoices easier to understand.

Common invoice line items

• Standard shipping
• Expedited shipping
• Handling/fulfillment fee
• Packaging/gift wrap
• Insurance or signature service

This breakdown is especially helpful for business customers who need to categorize expenses.

Invoices are often used when customers request returns or exchanges.

Invoice-friendly tips

• Include order number prominently
• Note where customers can find return policy details
• Keep ship-to details for verification

Clear documentation helps customer support resolve issues faster.